At Kefa Solutions, we strive to offer a seamless shopping experience for our customers at cctvshop.co.ke. Understanding the importance of reliable delivery and hassle-free returns, our policies are designed to ensure customer satisfaction, secure transactions, and efficient handling of orders. Here’s an in-depth look at our delivery options and return policies.

Delivery Policy

1. Delivery Options

Kefa Solutions provides various delivery methods to suit the needs of our customers:

• Standard Delivery: Our standard delivery option is reliable and suitable for most orders. Depending on your location, delivery times range from 1-4 business days. For customers in Nairobi, Mombasa, and Kisumu, delivery is usually faster, taking 1-2 business days.
• Express Delivery: For urgent needs, we offer express delivery for orders placed before 11 AM. This option ensures that you receive your items within 1 business day in major towns like Nairobi.
• Same-Day Delivery: In Nairobi, customers can opt for same-day delivery, especially for urgent orders. This service is available for orders placed early in the day and carries an additional fee.
• Pickup Option: We also provide a self-pickup option for customers who prefer collecting their items directly from our Nairobi office. This is a convenient way to avoid delivery charges and get your order immediately once it's ready.

2. Shipping Costs

Delivery costs vary depending on the parcel's size, weight, and destination:

• For orders within Nairobi, standard delivery costs range from Ksh 300 to Ksh 600.
• Express and same-day delivery services may incur extra charges, starting at Ksh 800 based on urgency and distance.
• We offer free shipping on orders exceeding Ksh 10,000 within Nairobi as a courtesy to our valued customers.

3. Order Tracking

Once your order is dispatched, we provide a tracking number via email or SMS. This enables you to monitor the shipment's status through our website or the courier's tracking portal. Transparency and timely updates are our priorities to keep you informed throughout the delivery process.

4. Delivery Issues and Contact

If there are any delays or issues with your delivery, please contact our support team immediately at [email protected]. Our team is available to assist you and ensure that your order is delivered as quickly as possible.

Return Policy

At Kefa Solutions, customer satisfaction is at the core of our service. We have a clear and customer-friendly return policy to provide peace of mind for all purchases.

1. Return Eligibility

Products can be returned within 7 days of receipt under the following conditions:

• The product must be in its original condition, unused, and in the original packaging.
• A proof of purchase such as a receipt or order confirmation is required.
• Items must be returned with all original accessories, manuals, and packaging materials.

2. Non-Returnable Items

Certain products may not be eligible for returns, including:

• Customized items or products with specific modifications requested by the customer.
• Clearance or sale items, which are final sales and cannot be returned unless they are defective.
• Opened software packages or digital downloads are non-returnable once accessed.

3. Return Process

To initiate a return:

1. Contact Us: Email us at [email protected] within the 7-day window, stating your order number and the reason for the return. Our customer service will respond with return instructions.
2. Ship the Product: Securely pack the item, including all original components, and ship it to the address provided by our team. The customer is responsible for the shipping costs unless the return is due to a defect or error on our part.
3. Inspection and Refund: Once we receive the returned product, our team will inspect it to confirm its eligibility. If the product meets our return criteria, we will process your refund or exchange request within 5-7 business days.

4. Refunds and Exchanges

Refunds are processed back to the original payment method. If you prefer, you may opt for an exchange instead of a refund. Exchanges are available for the same product or similar items if the original item is out of stock.

5. Faulty or Damaged Items

If you receive a product that is faulty or damaged:

• Contact our support team immediately upon discovering the issue.
• Provide detailed information about the defect and include photos if possible.
• We will arrange for a replacement or full refund, covering all return shipping costs.

Frequently Asked Questions (FAQs)

Delivery FAQs:

• Can I change my delivery address after placing an order?
  Yes, but please contact us as soon as possible. Address changes can only be made if the order has not been dispatched.

• What happens if I miss my delivery?
  If a delivery attempt fails, our courier partner will contact you to arrange another attempt. You can also choose to pick up your order from the nearest courier office.

Return Policy FAQs:

• How long does it take to process a return?
  We typically process returns within 5-7 business days after receiving the item.

• Who pays for return shipping?
  If the return is due to a defective product or an error on our part, we cover the shipping cost. Otherwise, the customer is responsible for return shipping.

Kefa Solutions aims to provide a reliable and efficient shopping experience. Our delivery and return policies reflect our commitment to customer satisfaction and quality service. If you have any questions or need assistance, don't hesitate to reach out to our support team. We are here to ensure that your shopping experience at cctvshop.co.ke is smooth and worry-free.